Return Policy

Did something from your order just not work out?  No problem! All returns are free of charge! 

 

You have 2 options when returning:

1. Refund: Receive a refund back to your original payment method when you use our FREE return label.  Returns must be received within 30 days from the day your order shipped to be eligible for a refund.   But, this is an alternative:
2. Exchange: Love it, but need a different size or color?  No problem!  Exchange requests must be received within 90 days of the original shipment date.  Exchanges are always free!

 

We know that finding just the right fit for your child can sometimes be tough.  That’s why we offer easy returns and exchanges.  If you’re not 100% dazzled by your order – whatever the reason – send it back, and we’ll take care of the rest.

 

Our Returns & Exchange Policy

Eligibility Window:

To qualify for a return or exchange, items must be received back to our Fulfillment Center within 90 days of your original order shipment date (as printed on your packing slip).

 

Please note, creating an exchange by contacting Customer Care does not guarantee that an exchange will be possible at the time we process your return.  Inventory is not held for exchanges and may sell out before we are able to process your request.  More questions on exchanges?  Give us a call at 817-557-7788 or email admin@ivyschooluniforms.com

What if there is something wrong with my order?

Call us right away so we can make things right!  Reach us at 817-557-7788 or email admin@ivyschooluniforms.com

 

If you need to return your item, print out your order confirmation email or write down your order number on a piece of paper so our returns team knows where your item came from!

 

Give us a call at 817-557-7788 or email admin@ivyschooluniforms.com.  We’ll gladly guide your through the returns process.

 

How do I generate a free return shipping label?

Easy Peasy! Call us at 817-557-7788 or email admin@ivyschooluniforms.com with the following information: 

1. Order number
2. Items to be returned or exchanged
3. Contact phone number or email address

Returns on Orders outside of Texas:

Returns for out of state orders will be at the expense of the customer.